Have a question about a complaint? Get in touch with us.
Even in less comfortable situations!
Companies need fast and effective solutions in case of damages that occur. That's why we resolve complaints in a way that satisfies the Vendor, Zadbano and especially the Customer with the final result.
Service only within a region or location
Product repair only at the service center
No additional installation work
Limited to easily replaceable parts
Short repairs up to 30 min
Product transport on the Customer's side
No complaint verification process
Costs determined without Customer consultation
Varied complaint timelines and prices
Unauthorized repair tools
Service conducting inspections throughout the country
Repair taking place in the Customer's home
Minor repair, installation and disassembly services
Replacement of larger components
Repairs requiring time longer than 30 min
Product transport carried out by Zadbano
Complaint verifications with the seller and Customer
Complaints handled after cost acceptance
Identical complaint timelines and prices
Repairs using a service-pack
Complaint submission:
The wavy spring hook was damaged (cracked or torn) as a result of a child jumping on the sofa seat.
Verification:
By phone and email (photo exchange).
