Do you remember the Shrek movie? More specifically, the famous dialogue between Shrek and Donkey, when the claim was made that ogres are like onions? Do you remember why?

Because they have layers.

For the same reason, during training of our service technicians and complaint department employees, I repeat that upholstered furniture is like an onion. It also has layers. Why is this so important?
If I already know this truth and, moreover, I know what layers upholstered furniture is built from, I can compare individual furniture. I can also provide arguments to justify their higher price. I can show characteristics, advantages and benefits. Customers and sales people appreciate that.

The pursuit of perfection has caused new laminates to often closely resemble natural materials and their properties are definitely advantageous for users. Let's look at several selected new laminates.

A complaint is not a necessary evil that a seller has to deal with.
A complaint is advertisement, but only when it is resolved quickly and effectively.