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Details and current order status are available in the Client Panel.

Additionally, on the day of delivery, you will receive an SMS with the driver's number. The number will also be visible in the Client Panel. Contact the courier to find out approximate delivery times. Remember, however, that a lot can still happen on the way to you and estimated times may change.

We also encourage you to use other options in the Client Panel, such as changing the date, delivery address or pickup point. Also check if you can purchase additional services in your order, such as narrowing delivery hours or uplift.

Attention: If you did not receive a notification with the driver's number and if the number does not appear in the Client Panel, the delivery date will likely change. You will receive a notification about the new date during the day. If the proposed date does not suit you, change it in the Client Panel or by contacting the hotline Zadbano at number 22 307 68 98.

On the day of delivery, when the driver goes on a distribution route, you will receive an SMS with his phone number. The courier's number will also be visible in the Client Panel. Remember that the order may be fulfilled in the afternoon route, so the driver does not always start work in the morning. Contact the driver to find out estimated delivery times.

However, remember that a lot can still happen on the way to you and estimated times may change. Drivers have pre-set routes and complete them point by point.

Attention: If you did not receive a notification with the number and the number does not appear in the Client Panel, the delivery date will likely change. You will receive a notification about the new date during the day. If the proposed date does not suit you, change it in the Client Panel or by contacting the hotline Zadbano at number 22 307 68 98.

Remember that the execution time is given in an estimated range. It is possible that the execution of your order has been slightly delayed. To get detailed information about the current status of execution, go to the Client Panel: https://zadbano.pl/sprawdz-status

You can change the execution date yourself in the Client Panel: https://zadbano.pl/sprawdz-status

We are constantly developing our offer, so this information will be updated regularly. Currently, depending on the Sender, the location of the delivery address and the type of goods transported, we offer the following services:

• change of delivery date,

• narrowing of delivery hours,

• change of delivery address,

• collection of TV/household equipment for recycling upon delivery of new equipment,

• change of delivery standard to delivery with uplift or delivery with uplift and placement of packages in the indicated location.

Depending on the stage of order execution and the date of service purchase, service amounts may differ, be available or blocked.

Each Recipient has different needs and capabilities, so we offer 3 delivery standards:

• Delivery without uplift - the order will be delivered to the address indicated in the order at the recipient's address, up to the first door of the building.

• Delivery with uplift - the order will be delivered to the address indicated in the order and brought up to the first room in your house or apartment.

• Delivery with uplift and placement - the order will be delivered to the address indicated in the order and brought to the indicated room in your house or apartment (regardless of floor). This type of delivery does not include installation unless you have purchased the appropriate service from the Sender or on our website.

If you also purchased an equipment installation service when buying goods in the store, our specialists will be happy to connect the equipment to the connections prepared in your apartment/house. However, remember that our Employees do not interfere with available solutions and do not modify installations. It is important that you check whether the valves, drains, installations are working properly. 

If you mentioned this to the Seller when purchasing, it is possible that the service is already added to the order – then it will be visible in the Client Panel as a service already purchased. If not – don't worry! – before delivery you can add the equipment collection service 1:1 for free to the cart in the Client Panel or report the need to perform it by contacting the hotline Zadbano at number 22 307 68 98.

The easiest way is to prepare the TV equipment – just unplug it and hand it over to our Employee during the delivery of new goods. The most preparation is required for equipment such as refrigerators, dishwashers and washing machines:

• defrost and dry the refrigerator, and also secure loose elements that may spill during transport,

• disconnect the washing machine/dishwasher from the valves and dry it, i.e. drain water from the hose and drain and siphon. Secure loose doors with tape so they don't open during transport.

If our Employee determines that the equipment for collection contains water that could spill during transport and damage new goods of other Clients, they may refuse to perform the service. Don't worry though - we will collect the equipment at a different time when it is ready. Contact the hotline Zadbano at number 22 307 68 98, and our Specialist will set up a new equipment collection order for you.
Attention: if you have purchased a package of installation of new and disassembly of old equipment, then our specialists will prepare the equipment for collection (except for the refrigerator, which must be defrosted earlier).

To order a goods return service to the store, contact the hotline Zadbano at number 22 307 68 98. Our employees will help you plan the entire process and return the product according to the store's expectations.