Zadbano Academy
Zadbano for quality
Skills development
A year-round training program. The highest quality requires continuous development. We support our team through specialist training and eco-driving courses for drivers.
0
Years of experience
Get to know us better
Our philosophy
Zadbano. This name means a lot to us. It reflects the way we have worked for years. It is a promise of consistently high-quality service and everything that enables us to take the best possible care of our customers' comfort, support our business partners in their growth, and create a positive working environment for our team.
20202026History
Proven experience
For 26 years, customers have invited us into their homes
The history of Zadbano did not begin with technology, large warehouses, or a network of branches. It began in 2000 with removals — one of the most demanding services that can be provided in a customer's home.
A removal means entering another person's private space and taking responsibility for their belongings. It requires punctuality, care, professionalism, and the ability to solve problems in real time.
Zadbano is about people. Reliable, competent, and responsible.
Zadbano is about people
More important than all our services are the people for whom we provide them and those who carry them out.
We create a positive working environment for our specialists and provide opportunities for development. We value the efforts of everyone who works every day to ensure that our customers receive the highest quality of service.
we all develop our skills
Zadbano Academy
Specialists from various fields, distribution teams, quality controllers, warehouse staff, drivers, administrative staff, and customer service teams — at Zadbano, we all continuously develop our skills.
The highest quality requires continuous development. That's why we created the Zadbano Academy, where we help our team develop and improve their skills.
Academy Goals
Practice and specialization
At the Zadbano Academy, we help our team develop and improve their skills.
- Participation of external trainers and experts
- Practical workshops and product training
- Quarterly skills assessment
From DTS to Zadbano
26 years of caring for the last mile of the customer experience
We are more than a logistics company. We are a partner that helps brands deliver on their promise to customers — from the click on “Buy” to the finished product in the customer's home.
2000
DTS Removals begins
The company is founded with its first specialization: removals, providing services directly in customers' homes.
2002-2004
Home Delivery for bulky goods
Launch of a Home Delivery service for bulky goods and the first major partnership with one of Poland's largest furniture retail chains.
2008
Nationwide coverage
Expansion of Home Delivery nationwide and development of the capability to provide a consistent service standard across the country.
2011
Digitization of operations
Development of systematic transport management and structured use of operational data.
2015
Proprietary TMS and After-Sales Services
Implementation of a proprietary TMS and development of after-sales services: installation, servicing, collection, and claims handling.
2016-2017
E-commerce Home Delivery and data
Dedicated Home Delivery service for e-commerce and integration with customer systems, BI, and reporting; 420,000 deliveries, 56,600 installations and services, and 21,500 furniture assemblies.
2018
Specialized HD leader
DTS described as Poland's largest specialized Home Delivery operator; 18 branches, 14 hubs/warehouses and over 150 vehicles.
2020
One million orders annually
Reaching approximately one million orders per year and transitioning from managing growth to managing the overall system.
2021
A new chapter: Zadbano
The experience built by DTS takes on a new brand that better reflects the essence of our work: care for the customer, our specialists, and the final result.
2022
Automation and sustainability
Route Planner and SmartWMS; automated route planning reduces a process that once took many hours across branches to just a few minutes nationwide, cutting empty runs and unnecessary kilometres.
2023-2024
European ecosystem and operational platform
Expansion of cross-border cooperation with Hermes, Agediss, and Gebrüder Weiss; 22 branches, over 250 vehicles, approximately 500 vendors, and 34,800 m² of infrastructure.
2025-2026
Operational excellence
Focus on quality, data, automation, the electrification of urban deliveries where route profiles allow, and the efficiency of every kilometre.
zadbano. happening right now
Every 6,7 seconds , someone opens their door to us knowing we'll take care of everything
A new washing machine, a sofa, or an entire wardrobe. The threshold, walls, and floor. We make sure everything is carried in safely, unpacked and put in place, leaving the home just as we found it.
seconds until the next delivery
And that's just in Poland. Read how we deliver to homes across Europe →
The rhythm is calculated based on the working hours of our delivery teams. zadbano. about everything.
Zadbano in numbers
Scale backed by experience
23
Branches
26 years
Experience
1.2 million+
Customers served
600+
Vehicles